CLIENT TOPICSFrequently Asked Questions

Please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If you continue to encounter issues with your order or notifications please contact our customer service at: shop@thebulldogseeds.com.

Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted. If you would like to initiate a return or exchange, please visit our returns/exchange section of the FAQs or email shop@thebulldogseeds.com.

Feel free to reach out to us at any time by email; shop@thebulldogseeds.com. We typically reply in 24-48 hours if you sent an email during business days, if you sent an email during the weekend the reply can take a day longer.

Visa / Mastercard
Giropay
iDEAL – Can only be used by Dutch customers
Online Uberweisen

All the payments are done in Euro.

If you’ve had a debit or check card payment declined and you have enough money in your account to cover the payment, there are several conditions that can prevent your payment from going through:

• The payment amount exceeds your daily spending limit.
• Your debit card has been locked by your issuing institution. This often happens when you enter an incorrect Pin at an ATM more then a few times.
• Missing or incorrect card information.
• Our system is not able to verify the address provided to the card address on file.

We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%. Thawte Web Security Solutions protects you and your credit card information every time you shop at The Bulldog, you are shopping on a secure server that encrypts all of your personal information, including name, address, phone number and credit card number. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions with a certificate from Thawte. Encryption ensures that no one can access or use your personal information!

We apply a minimum order of € 15,00 on all orders. Shop wise, because shipping costs are excluded.

Netherlands € 6,50 / free shipping for orders over € 50
Europe (EU) € 9,50 / free shipping for orders over € 100
Rest Europe (non EU) € 12,50 / free shipping for orders over € 150
Rest of the world € 24,50 / free shipping for orders over € 150

The receiver of the package is liable to pay any inbound duties, taxes and fees which your local customs authority deems appropriate.

Any necessary permits and / or permission from the various authorities are at your own expense and risk.

For more information regarding your country’s custom policies please always contact your local customs office.

We use different parcel couriers depending on the destination of a shipment. We ship via PostNL, KDZ Express, GLS, UPS, and DHL.

The Bulldog Seeds are hand-picked and packaged in sterile conditions. The seeds come in protective transparent plastic packaging to prevent damage during transport and storage and a stylish The Bulldog Seeds packet to protect the cannabis seeds from light.

There is no outside reference or marking of The Bulldog, we use the name Green Duo B.V. as sender and not The Bulldog Seeds.

Orders are processed on Monday, Wednesday and Friday. Orders placed on Saturday or Sunday will be processed on Monday. We do not ship on national holidays.

Benelux & Germany: 2-5 business days.
Europe: 3-6 business days.
Rest of the world: 6-10 business days.

If you have not received your product(s) within 10 business days after placing your order, please contact our Customer Service.

To track your order, please use the Track & Trace link in your confirmation email.

We do not ship to following countries because we have found that too many times shipments get lost at customs and/or the amount of import documentation and/or exuberant cost of shipping and duties. We are sorry to have to take these measures but truly hope for your understanding.

Afghanistan, Brazil, Central African Republic (CF), Chile, China, People’s Republic Of (CN), Cocos (Keeling) Islands, Comoros, Cuba, Equatorial Guinea (GQ), Falklands, Guinea Bissau (GW), Heard Island And McDonald Islands, Iran (IR), Iraq (IR), Johnston Island,Kiribati, North Korea, Mayotte Island, Myanmar (MM), Nauru, Niue, Russia (RU), Uzbekistan, Rwanda(RU), Saint Pierre Et Miquelon, Sao Tome & Principe, Saudi Arabia, Sierra Leone (SL), Solomon Islands, Somalia (SO), St. Helena (S. Atlantic), Sudan (SD), Svalbard And Jan Mayen, Syria (SY), Tajikistan, Timor-leste, Tokelau Islands, Turkmenistan, Republic Of (TM), Tuvalu, Wake Islands Wallis And Futuna.